Shipping Policy
Shipping Policy for Pakcloths.pk
Pakcloths.pk is the operator of (https://pakcloths.pk/). By placing an order through our website, you agree to the terms below. These terms are provided to ensure both parties understand and agree upon the arrangement, protecting both you and us while setting expectations regarding our service.
1. General
Subject to stock availability, we strive to maintain accurate stock counts on our website. However, sometimes stock discrepancies may occur, and we might not be able to fulfill all items in your order. In such cases, we will dispatch the available products and contact you to either wait for the restocking of the backordered items or cancel the order and issue a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight and destination of the items in your order. Payment for shipping will be collected along with the purchase, and the final shipping cost will be displayed at checkout.
We follow a flat shipping rate for nationwide deliveries within Pakistan.
3. Delivery Terms
3.1 Transit Time (Domestic)
Domestic shipments typically take 2 – 5 days to be delivered under normal conditions.
3.2 Transit Time (International)
International orders are generally in transit for 4 – 10 days, though this varies depending on the courier and destination country. We will provide a more specific estimate during checkout when selecting your destination.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days under normal conditions.
Our warehouse operates Monday through Friday during standard business hours, except on national holidays. In such cases, we work to minimize shipment delays.
3.4 Change of Delivery Address
We can accommodate a change in delivery address before the order has been dispatched. Please contact us immediately if you need to make a change.
3.5 P.O. Box Shipping
We can ship to P.O. Box addresses within Pakistan using our own courier services. However, we are unable to offer P.O. Box shipping through other courier services.
3.6 Items Out of Stock
If an item is out of stock, we will reserve the existing items in your order and wait for the out-of-stock item to become available before dispatching the full order.
3.7 Delivery Time Exceeded
If the delivery time exceeds the expected time frame, please contact us so we can investigate the cause of the delay.
4. Parcels Damaged in Transit
If you find that your parcel is damaged in transit, please reject the parcel from the courier if possible, and contact our customer service immediately. If the parcel is delivered when you’re not present, please get in touch with customer service, and we will guide you on the next steps.
5. Duties & Taxes
5.1 Sales Tax
Sales tax has already been included in the price of goods displayed on our website.
5.2 Import Duties & Taxes
For international shipments, import duties and taxes may be due upon arrival in your destination country. These fees vary by country, and we encourage customers to be aware of these potential costs before placing an order.
If you refuse to pay duties and taxes upon arrival, the goods will be returned to Pakcloths.pk at your expense, and we will issue a refund for the value of the goods, minus the return shipping cost. Shipping charges are non-refundable.
6. Cancellations
You can cancel your order at any time before it is dispatched. If your order has already been dispatched, please refer to our Return and Refund Policy for further guidance.
7. Insurance
All parcels are insured for loss and damage up to the value stated by the courier service.
8. Damage or Loss in Transit
8.1 Process for Damaged Parcels
If your parcel is damaged during transit, we will process a refund or replacement once the courier has completed their investigation of the claim.
8.2 Process for Lost Parcels
If your parcel is lost in transit, we will process a refund or replacement once the courier has conducted their investigation and confirmed the parcel as lost.
9. Customer Service
For all customer service inquiries, please contact us:
- Phone Number: +923062068300
- Email: pakcloths@yahoo.com
- Address:
House No. 734, Sector 1/B, Orangi Town No. 1, Karachi, Pakistan 75800
This Shipping Policy aims to provide transparency and clear expectations for our customers regarding shipping and delivery. If you have any questions or concerns, don’t hesitate to contact us